Delivery and Shipping

Once we confirm your payment for the order, we will ship out your package within 1-3 business days.

UK DELIVERIES

UK Standard Delivery: Delivery takes 2-5 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.

Our UK logistics partners are ​EVRI and ​Royal Mail

         

You can check your package information on these two websites:

​EVRI: Visit https://www.evri.com
Royal Mail: Use https://www.royalmail.com

INTERNATIONAL DELIVERIES

Transit times will vary depending on the location of the delivery address.

International Standard Delivery: This service may be delivered through a local mail service and may not come with a tracking number. If a trackable service is used your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package. Orders are usually delivered within 10-20 working days depending on your location but if it takes longer than this, please allow up to 25 working days from the date your order leaves our warehouse.

Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:

·     Order must be under 2kg

·    Order must be under 150€ in value

·    Order must be no larger than 60cm x 60cm x 60cm

International Express Delivery: Our express carrier provides a fully traceable delivery service. Your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package. Orders are usually delivered within 3-7 working days depending on your location but if it takes longer than this, please allow up to 10 working days from the date your order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

If an order includes a personalised item, this may lengthen the despatch time of your order, regardless of which delivery service is selected. The estimated despatch time of your order will be indicated at checkout.

Made to Order/personalised orders may ship on an untracked delivery service. If you have not received it, you must notify us within 45 working days of the shipment date. We cannot guarantee any further assistance with the whereabouts of your order after the 45 working days.